Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you and Tactical Edge AI LLC dba Prospectory ("Prospectory", "we", "us", or "our"). They govern your access to and use of prospectory.ai, www.prospectory.ai, app.prospectory.ai, our applications, APIs, documentation, reports, data services, integrations, AI features, and related services (collectively, the "Services").

By accessing or using the Services, creating an account, clicking to accept these Terms, executing an order form, or otherwise indicating acceptance, you agree to these Terms. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" means both you and that organization.

The Services are intended for business use only and are not intended for personal, family, or household use. You must be at least 18 years old and legally able to enter into these Terms.

These Terms incorporate by reference any applicable order form, statement of work, data processing addendum, privacy policy, AI policy, cookie notice, acceptable use terms, product documentation, or other written terms we provide for the Services. If an executed order form conflicts with these Terms, the order form controls only for that specific conflict.

Prospectory provides a B2B sales intelligence and go-to-market platform that may include account research, contact discovery, lead enrichment, signal monitoring, propensity scoring, segmentation, outbound workflow support, response classification, meeting workflow support, CRM enrichment, APIs, integrations, dashboards, exports, reports, and AI-assisted research or drafting.

We may add, modify, replace, suspend, or discontinue features, data sources, integrations, models, or workflows from time to time. We will use commercially reasonable efforts not to materially reduce the core functionality of paid Services during an active subscription term, but we do not guarantee that every feature, third-party source, integration, model, provider, or data field will remain available.

Documentation, sample outputs, demos, beta features, free tools, website content, benchmark examples, and reports are provided for business evaluation and informational purposes unless an order form states otherwise.

Support obligations, uptime commitments, service levels, implementation assistance, and professional services apply only if stated in an order form or separate written agreement. Beta, preview, trial, experimental, free, or evaluation features may be modified or discontinued at any time and are provided without warranties, service levels, or indemnities.

You may need an account to access certain Services. You agree to provide accurate, current, and complete account information and to keep it updated.

• You are responsible for all activity under your account and your Authorized Users' accounts
• You must keep credentials, API keys, tokens, and authentication methods confidential
• You may not share seats, transfer accounts, resell access, or permit unauthorized users to access the Services
• You must promptly revoke access for users who no longer need it
• You must notify us promptly of suspected unauthorized access, credential compromise, or security incidents involving the Services

If you administer an organization account, you are responsible for configuring roles, permissions, connected systems, exports, workflows, suppression lists, and other administrative settings.

Subject to these Terms, your order form, and payment of applicable fees, Prospectory grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable term for your internal business purposes.

Permitted uses include:

• Researching companies, accounts, contacts, and market segments for business-to-business sales, marketing, partnerships, recruiting operations, revenue operations, or customer success
• Identifying prospective business opportunities and prioritizing account engagement
• Enriching your CRM, sales engagement, marketing automation, or analytics systems
• Creating internal prospect lists, account plans, segments, summaries, and reports
• Drafting, reviewing, and managing business outreach where you have a lawful basis to do so
• Using APIs, exports, and integrations in accordance with documentation and usage limits

The Services are not consumer reporting services, and Prospectory is not a consumer reporting agency. You may not use the Services, Prospectory Data, Business Contact Data, Generated Outputs, or scores for purposes regulated by the Fair Credit Reporting Act or similar laws, including credit, employment eligibility, hiring decisions, insurance, housing, tenant screening, education admissions, healthcare eligibility, government benefits eligibility, or other decisions about an individual in a personal, household, or regulated eligibility context.

You may not, and may not permit anyone else to:

• Use the Services in violation of any applicable law, regulation, contract, platform policy, or third-party right
• Sell, resell, license, sublicense, publish, rent, lease, distribute, disclose, or make available the Services, Prospectory Data, Business Contact Data, Generated Outputs, or any substantial portion of them to third parties, except as expressly permitted by an order form
• Use the Services or any output to build, train, improve, benchmark, or validate a competing product, database, model, enrichment service, or sales intelligence platform
• Reverse engineer, decompile, disassemble, copy, scrape, crawl, harvest, bulk extract, or attempt to derive source code, models, algorithms, prompts, data collection methods, scoring logic, or underlying ideas from the Services
• Circumvent seats, credits, rate limits, usage limits, access controls, authentication, security features, or technical restrictions
• Use bots, crawlers, scrapers, automated agents, or automated access methods except through approved APIs and documented functionality
• Upload malware, harmful code, unlawful content, sensitive personal information, or data you are not authorized to use
• Use the Services for spam, phishing, fraud, deceptive practices, harassment, hate, discrimination, illegal surveillance, unlawful tracking, or activities that harm people, systems, or networks
• Misrepresent your identity, affiliation, source of data, message origin, or purpose of outreach
• Remove proprietary notices, trademarks, attribution, or usage restrictions
• Publicly disclose benchmark results, security test results, or performance comparisons without our prior written consent

Prospectory may provide Business Contact Data, company data, enrichment fields, intent signals, buying signals, inferred attributes, propensity scores, segments, alerts, and Generated Outputs from a combination of public sources, third-party providers, customer-provided data, automated systems, AI features, and internal processing.

Business Contact Data is provided for professional, business-to-business use. It may include personal data under privacy laws even when it relates to a professional context. You are responsible for determining whether and how you may lawfully use it.

Generated Outputs may incorporate Prospectory Data, Customer Data, public information, third-party data, model outputs, inferred signals, and your instructions. Subject to these Terms and your order form, you may use Generated Outputs for your internal business purposes. You do not receive ownership of Prospectory Data, underlying data sources, models, scoring methods, data compilation methods, enrichment logic, or platform technology reflected in those outputs.

Data and outputs may be incomplete, inaccurate, duplicated, stale, mislabeled, undeliverable, unavailable, or unsuitable for your intended use. Email addresses, phone numbers, job titles, company affiliations, intent signals, scores, and recommendations change frequently. You are responsible for reviewing, validating, and applying your own judgment before using any data or output. Prospectory does not guarantee deliverability, conversion, revenue, response rates, legal compliance for a specific campaign, or any business result.

Prospectory may support outreach planning, email drafting, call preparation, sequencing workflows, response classification, campaign analysis, and CRM updates. You are solely responsible for your campaigns, messages, calls, texts, imports, exports, targeting, suppression lists, sender information, opt-out handling, and use of contact data.

You must comply with all laws, rules, and policies that apply to your outreach and data use, including where applicable:

• CAN-SPAM and other commercial email laws
• TCPA, telemarketing, texting, robocall, caller ID, and do-not-call rules
• CASL and other anti-spam or electronic marketing laws
• GDPR, UK GDPR, ePrivacy rules, and other international data protection laws
• CCPA, CPRA, and other U.S. state privacy laws
• Platform, email provider, carrier, CRM, advertising network, and data-provider policies
• Industry-specific obligations that apply to your business

You must provide required notices, obtain required consents or lawful bases, honor unsubscribe and opt-out requests, maintain suppression and do-not-contact lists, use accurate sender and subject information, include required physical mailing information in commercial email, and avoid deceptive, misleading, or unlawful outreach.

Prospectory may provide compliance-supporting functionality, but we do not provide legal advice and do not assume responsibility for your outreach compliance.

The Services may include AI-assisted features for account research, enrichment, scoring, ranking, summarization, classification, recommendations, routing, drafting, personalization, workflow generation, and analysis.

AI outputs and scores are probabilistic and may be wrong, incomplete, biased, outdated, inconsistent, or unsuitable for your use case. Similar users may receive similar outputs. You are responsible for human review, approval, and independent verification before relying on AI outputs, sending messages, updating systems, making business decisions, or taking action.

You may not use AI features, scores, recommendations, or Generated Outputs for unlawful, deceptive, discriminatory, or regulated eligibility decisions. You may not use them to make decisions based on protected characteristics or to infer sensitive personal information unless expressly permitted by law and by a written agreement with Prospectory.

Prospectory retains all rights in its models, prompts, workflows, scoring logic, evaluation methods, templates, safety systems, and AI-related technology. Customer Data used with AI features is handled according to these Terms, our Privacy Policy, our AI Policy, and any applicable order form or data processing addendum.

You retain ownership of Customer Data. You grant Prospectory a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, reproduce, use, transform, and create technical derivatives of Customer Data as necessary to:

• Provide, operate, secure, maintain, troubleshoot, and support the Services
• Process your instructions, prompts, workflows, imports, exports, and integrations
• Prevent fraud, abuse, security incidents, and violations of these Terms
• Comply with law, enforce rights, and respond to valid legal requests
• Improve the Services, including reliability, performance, product quality, and user experience
• Create aggregated, anonymized, or de-identified data that does not identify you or any individual

You represent and warrant that you have all rights, notices, consents, permissions, and lawful bases necessary to submit Customer Data to the Services and permit Prospectory to process it.

We may collect and use Usage Data for analytics, security, support, product improvement, billing, capacity planning, compliance, and business operations. Our collection, use, disclosure, and retention of personal data is described in our Privacy Policy. Our use of AI is described in our AI Policy.

Unless expressly authorized in an order form or separate written agreement, you must not submit sensitive personal information, payment card data, protected health information, government identification numbers, children's data, or regulated consumer eligibility data to the Services.

The Services may integrate with or rely on third-party websites, data providers, enrichment providers, AI providers, cloud providers, payment processors, CRM systems, email platforms, sales engagement tools, analytics providers, advertising platforms, communication providers, and other third-party services.

• Third-party services are governed by their own terms, policies, permissions, limits, and availability
• Prospectory is not responsible for third-party services, data, outages, rate limits, security incidents, policy changes, or decisions
• You authorize Prospectory to exchange data with third-party systems you connect, configure, or direct us to use
• You are responsible for maintaining valid permissions, API keys, OAuth grants, tokens, licenses, and account access for integrations
• Data fields, enrichment results, and provider coverage may change or become unavailable without notice

If your plan includes credits, actions, records, rows, API calls, enrichment units, or other usage meters, those units may be consumed when an operation is requested, processed, returned, retried, or otherwise counted under the applicable plan, documentation, or order form. Unless an order form states otherwise, unused credits or usage allowances do not roll over, have no cash value, and are not refundable.

You may use APIs only as documented and within applicable limits. We may monitor API usage, throttle requests, suspend keys, require changes, or block access that is excessive, abusive, insecure, unlawful, or inconsistent with these Terms.

Fees, subscription terms, usage limits, credits, renewal terms, payment methods, and billing rules are stated in the applicable order form, pricing page, checkout page, invoice, marketplace order, or written agreement.

• Fees are due as stated in the applicable order form or invoice
• Unless stated otherwise, subscription fees are billed in advance and are non-refundable except as required by law or expressly agreed in writing
• Self-service subscriptions may renew automatically unless cancelled before renewal
• Enterprise invoices are due within 30 days of invoice date unless the order form states otherwise
• We may change fees for future renewal terms or new orders with reasonable notice
• You are responsible for taxes, duties, and governmental charges other than taxes based on our net income
• Overdue amounts may result in suspension, termination, finance charges up to the maximum permitted by law, and collection costs
• Billing disputes must be raised in writing within 60 days after the charge or invoice date

Automatic renewal terms, renewal periods, cancellation deadlines, and renewal pricing are stated in the applicable order form, checkout page, or subscription settings. By purchasing a renewing subscription, you authorize Prospectory and its payment processors to charge the payment method on file for renewal fees unless you cancel before the renewal date.

If you purchase through a marketplace, reseller, partner, or payment processor, additional terms from that provider may apply.

Each party may receive non-public information from the other party that is marked confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information").

The receiving party will:

• Use Confidential Information only to perform or receive the Services or fulfill these Terms
• Protect Confidential Information using at least reasonable care
• Disclose Confidential Information only to personnel, contractors, advisors, service providers, or representatives who need to know it and are bound by confidentiality obligations
• Not disclose Confidential Information to third parties except as permitted by these Terms or required by law

Confidential Information does not include information that is publicly available without breach, already known without duty of confidentiality, independently developed without use of the disclosing party's Confidential Information, or rightfully received from a third party without duty of confidentiality.

Confidentiality obligations survive for three years after disclosure. Trade secrets, source code, non-public models, algorithms, scoring methods, security information, and highly sensitive technical information remain protected for as long as they qualify for protection under applicable law.

Prospectory and its licensors own all rights, title, and interest in and to the Services, including software, interfaces, workflows, designs, models, prompts, templates, algorithms, scoring methods, databases, taxonomies, documentation, reports, trademarks, logos, content, and related intellectual property.

You own Customer Data, subject to the licenses and rights granted in these Terms. Prospectory Data, Generated Outputs derived from Prospectory Data, and the way data is organized, scored, enriched, presented, or delivered through the Services remain subject to Prospectory's rights and any usage restrictions in these Terms or an order form.

If you provide feedback, suggestions, ideas, requests, improvements, or recommendations, you grant Prospectory a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation.

You may not use Prospectory's trademarks, logos, brand elements, or service marks without our prior written consent.

These Terms remain in effect while you access or use the Services or maintain an account, subscription, order form, or unpaid obligation.

We may suspend or terminate access immediately if we reasonably believe:

• You breached these Terms or an order form
• Your use creates a security, legal, operational, reputational, privacy, deliverability, or compliance risk
• Your account is compromised or used fraudulently
• You fail to pay amounts when due
• Continued access could harm Prospectory, customers, users, partners, service providers, data providers, or third parties

Either party may terminate or decline renewal as stated in an applicable order form. If an order form does not specify a termination process, either party may elect not to renew at the end of the current term by providing notice before renewal.

Upon termination, your right to access and use the Services ends. You remain responsible for fees accrued before termination and any other amounts owed. To the extent supported by the Services and permitted by law, contract, provider restrictions, and outstanding payment status, we will make Customer Data available for export for 30 days after termination. We may delete Customer Data after that period unless retention is required by law or permitted by our Privacy Policy.

Sections that by their nature should survive termination will survive, including payment obligations, confidentiality, intellectual property, data protection, disclaimers, limitations of liability, indemnification, dispute resolution, export, and general provisions.

Copyright 2026 Tactical Edge AI LLC dba Prospectory. All rights reserved.