GTM Playbooks

Sales Plays

Browse prospecting, nurturing, evaluation, expansion, and re-engagement workflows. Adapt each play to your audience, evidence, channels, ownership, and success measures.

Choose
A specific audience
Configure
Signals and channels
Measure
Results in your CRM
Prospecting

Prospecting Plays

Find and engage new leads

Contact Internal Moves

Use a documented internal leadership change as a reason to review the account, the new responsibilities, and whether your offer is relevant.

Intermediate
EmailPhoneAds

Contact External Moves

Use a documented executive hire to review the account's current priorities and prepare outreach that reflects the person's new role.

Intermediate
EmailPhoneAds

General News Signal

Review company news such as facilities, office, or workforce changes and decide whether the event creates a relevant reason to reach out.

Intermediate
EmailPhone

Opportunity News Signal

When significant company opportunity news happens, such as new products or market initiatives, your sales and marketing teams should move quickly to engage.

Intermediate
EmailPhone

Financial News Signal

Use a merger, acquisition, or other financial event to reassess account fit, stakeholders, timing, and message relevance.

Intermediate
EmailPhone

Funding Round Signal

Treat a funding announcement as account context, then confirm whether the stated plans connect to a problem your team can help solve.

Beginner
EmailPhone

Lookalike ICP Targeting

Use fit criteria to define the account group, review selected signals separately, and compare later outcomes before changing routing rules.

Advanced
EmailPhoneAds

Intent Signal Targeting

Review licensed intent signals with their topic, source, and date, then combine them with account fit and first-party context.

Intermediate
EmailPhoneAds

Review Site Intent

Use available review-site activity as one dated input, then confirm relevance with other account and engagement context.

Intermediate
EmailAds

Tech Install Targeting

Knowing what tech your product plays well with can expand your market. Run outbound campaigns to potential customers using complementary technologies.

Intermediate
EmailPhoneAds

Competitive Tech Added

Review documented technology changes and choose follow-up timing based on the customer's implementation cycle and your offer.

Intermediate
EmailPhone

Competitive Tech Uninstall

A documented technology removal can prompt a review of the account's current requirements and whether an alternative is relevant.

Intermediate
EmailPhone

Targeting Customer's Competition

Use a successful customer profile as a starting hypothesis, then validate each new account against its own fit and context.

Intermediate
EmailPhone

Site Visit Targeting

Connect available company-level website activity to an account record and review the visited content, recency, and consent settings.

Intermediate
EmailPhoneAds

Social Activity Targeting

Use relevant social engagement to continue a conversation the buyer already started rather than assuming purchase intent.

Beginner
EmailPhone

Event Targeting

Follow up on the session or topic an attendee selected, using the event details already available to your team.

Beginner
EmailPhone

Physical Mail

Sometimes you need to nudge prospects with a direct gift, especially if you've had no prior engagement with them.

Advanced
Direct Mail

Fiscal Year End Targeting

The end of a fiscal year is a great time to get in front of potential customers looking to spend remaining budget.

Beginner
EmailPhone

Podcast Mention

Get notified when a key prospect discusses topics relevant to your business in a podcast.

Intermediate
EmailPhone
Lead Engagement

Lead Engagement Plays

Nurture and convert leads

Fast SLA on Form Fill

Route each new inbound inquiry to an owner immediately. Track response time alongside conversion by response-time band so your team can set an SLA from its own results.

Beginner
PhoneEmail

Recycle Leads

If SDR cannot reach a prospect, leave voicemail and add them to a nurture sequence. Keep leads warm until they're ready to engage.

Beginner
EmailPhone

Auto Nurture Content Download

Content downloads and webinar leads often go cold. Automate nurture sequences to keep these leads engaged.

Beginner
Email

Abandoned Form Follow-Up

Review incomplete first-party form activity and decide whether a useful follow-up is appropriate.

Intermediate
EmailPhone

Abandoned Form - Calendar Booking

When a prospect fills out a form but you can't reach them, send an engaging message with a calendar invite.

Intermediate
Email

Abandoned Chat Follow-Up

When a prospect initiates chat but doesn't convert, follow up to capture the opportunity.

Intermediate
EmailPhone

Abandoned Chat - Calendar Booking

When a prospect initiates chat but you can't connect, send a calendar invite with tailored messaging.

Intermediate
Email

OOO Welcome Back

If a prospect's out-of-office reply comes back, set up a timely welcome back response to build rapport.

Beginner
Email

Trial Provisioning Flow

Multiple inbound leads from a single account may indicate recurring business challenges. Offer a free trial to high-potential prospects.

Intermediate
EmailIn-Product

Account-Based Marketing

Influence accessible end-users to create a groundswell of demand that eventually reaches decision-makers.

Advanced
EmailAds

Custom Messages in Chat

Respond to your best prospects with pre-written chats geared toward your specific value offer for them.

Intermediate
Chat

Product-Specific Targeting

When a potential customer views a product page, recognize their interest and send targeted ads and messaging.

Intermediate
EmailAds

Persona Expansion

When a new lead comes in, pursue the rest of the stakeholders who influence purchasing decisions at the company.

Intermediate
EmailPhone
Opportunity Management

Opportunity Management Plays

Move deals to close

Pre-Meeting Aircover

For upcoming demos, identify the buying committee and target them with display ads so they see your brand everywhere.

Advanced
Ads

Pre-Meeting Confirmation

Meeting confirmation is the first step toward closing. Send an invite while on the phone and get them to accept.

Beginner
EmailPhone

Pre-Meeting Survey

Send a qualification survey ahead of the demo meeting. You'll see a higher show rate and better prepared meetings.

Intermediate
Email

Meeting No-Shows

A certain percentage of prospects will miss meetings. Set up notifications for no-shows and follow up immediately.

Beginner
EmailPhone

Completed Meeting, No Opportunity

Sometimes a great demo doesn't convert immediately. Keep the prospect warm with targeted nurture campaigns.

Intermediate
EmailAds

Multi-threading Opportunities

Map the stakeholders involved in an opportunity and decide where another relevant relationship would add useful coverage.

Intermediate
EmailPhone

Stalled Opportunity

Track deal progress to make sure things keep moving. When an opportunity stalls, trigger immediate follow-up.

Intermediate
EmailPhone

Qualifying Out Opportunities

When an opportunity has been in limbo for months, revive it through outreach from your leadership team.

Advanced
EmailPhone

e-Sign Follow Up

When a contract hasn't been signed after 48 hours, follow up to help close the deal.

Beginner
EmailPhone

Competitor Mentions

When a competitor is mentioned during sales conversations, trigger personalized competitive positioning content.

Intermediate
Email

Lost Deal Re-Engage

When a prospect backs out at the last second, mark them closed-lost and automate a sales flow to re-engage later.

Intermediate
EmailPhone

Replace Deal Champion

When your champion makes a career move, don't lose the account. Quickly identify and build relationships with new stakeholders.

Intermediate
EmailPhone
Customer Success

Customer Success Plays

Retain and grow accounts

Onboarding Sales Flows

It's not enough to get new users started. Build account champions by offering product support, demos, and webinars.

Intermediate
EmailIn-Product

General User Engagement

Track user engagement at new accounts to make sure they're getting value. Monitor seats being used and feature adoption.

Intermediate
EmailIn-Product

Low Adoption Engagement

There's downsell risk when customers aren't using the full scope of what they purchased. Pinpoint underutilized features.

Intermediate
EmailPhone

Upcoming Renewals

Schedule customer check-ins 90 days before renewal to understand how their priorities have evolved.

Beginner
EmailPhone

At-Risk Customer Surveys

Send quarterly NPS surveys to identify customers at risk of churn. Pinpoint renewal problems before they happen.

Intermediate
Email

Customer Awards or Recognition

When a customer receives awards or recognition, celebrate with them through direct mail or gifts.

Beginner
Direct MailEmail

Congratulate Promotions

A customer leadership change can be a useful moment to review priorities, ownership, and the current value plan together.

Beginner
EmailPhone

Automate Customer Referrals

Customer referrals with testimonials can be a significant contributor to pipeline. Make it easy for customers to give referrals.

Beginner
Email

Win Back Churned Customers

Churned customers aren't always gone for good. Win them back by resolving their reasons for leaving.

Intermediate
EmailPhone
Expansion & Upsell

Expansion & Upsell Plays

Grow customer value

Product Usage Upsell

If you sell a usage-based product, automate an upsell motion when customers approach their limits.

Intermediate
EmailIn-Product

Web Visit Upsell

Customers may research additional products on your website. Use site tracking to identify expansion opportunities.

Intermediate
EmailPhone

User Expansion

Calculate user saturation rate to uncover untapped opportunity at customer accounts.

Intermediate
EmailPhone

Cross-sell Targeting

First-time buyers often want to prove value with smaller purchases. Support new buyers with cross-sell campaigns.

Intermediate
EmailAds

Customer Upsell

Review product use, open needs, and customer goals before proposing an expansion that fits the account.

Intermediate
EmailPhone

Product Feature Announcement

Leverage new product features by sending release communications to customers who would benefit.

Beginner
EmailIn-Product

Upsell Feature-Specific Demo

When you release a new product or feature, deploy pop-up notices and invite customers to a demo.

Intermediate
EmailIn-Product

Ready to run these plays?

Use Prospectory to connect selected signals, account research, message drafts, channel steps, response routing, and measured outcomes.